We understand that our customers need help when they need it, hence we have created various ways that you can get access to help quickly and efficiently.

You can seek help with the following methods:

• Knowledge Based Articles
• Email to us via partnerme@kalodu.com
  

We will get back to you with an answer within 3-5 working days.

You should receive your order confirmation within 24 hours. Please check your junk, promotion, or social media folders, as it may be there.

Unfortunately, we only sell digital products.

We are sad that you are looking for a refund/return. Unfortunately, we are sorry to inform you that we do not accept refunds/return upon successful payment of your order unless we have issued you a wrong item.

If you have purchased another product that uses MCEduHub as a platform and would like to add it to you existing MCEduHub account please follow the steps below.

Note: If you have purchased more than 1 item, you will receive separate emails containing your unique access codes. For security reason, we have ensured that individual access codes are sent to you via your registered email.

Step 1: Login to MCEduHub

Step 2: On the menu bar section, click on your avatar at the top right corner.

Step 3: From the dropdown menu, click on 'Add Library Content'

Step 4: Activate your item by keying in the access code provided in the email.

Step 5: Your new content should appear in your existing account.

If you have any questions or inquiries, please feel free to visit MCE website or submit a ticket for assistance.